Once again, I’d like to thank you and your team for handling the issue I was having with the Ford F250.
Initially, I was a little concerned when the work was transferred to your business. Nothing against Capitol Body Shop, my past experiences have been good, more of a matter that the dealership was not able to address the problem. In hindsight, it was the best thing that could have happened. Not only were you able to work around my schedule and accommodate my availability to deliver the vehicle, you had the repair completed by the time I returned from out of town as had been discussed. In addition to the timely service, you and your team identified my initial concern, then went further and resolved similar issues I didn’t know existed. Your customer service did not end at that point. Taking time to clean and detail the vehicle before it was returned to me was a pleasant surprise and much appreciated!
Please extend my thanks to the others that were involved in exceeding my expectations.
I’d like to take a moment to let you know how pleased I am with your body shop’s repair on the 2016 F150. The week of Thanksgiving, my family and I were traveling through Jackson and hit a deer on the interstate. Our practically brand new vehicle had to be towed in. Not being from the area, we had no idea where to take it. The first policeman who responded said that if it were his vehicle, he would take it to Capitol Body Shop. The other three policemen at the scene all nodded in agreement. I was still kind of dazed and took them at their word. When your tow driver got there a few minutes later he was very professional and kind. He took the time to let us know that we would be taken care of if we wanted our vehicle towed to your shop and that we would be very satisfied with your work. He was primarily concerned about our well-being.
Upon arriving at your facility, we were met at the front desk by a very nice lady who was also very concerned with our well-being…she took great care of us. I cannot say enough good things about your appraiser, Paul. He was very professional and kind each and every time I spoke with him. He went above and beyond for us! This day and time it seems like that is hard to find anymore. We live about 6 hours from Jackson and had to take a day off from work to come and pick up the vehicle. Paul understood that the truck had to be perfect. We so appreciate his willingness to help in any way possible. We have been very pleased with our vehicle. I was very worried that it would be a “wrecked” vehicle from this point on, but my thoughts were unfounded.
Thanks so much to all of your employees who had a helping hand in repairing our vehicle. You did an outstanding job!
Randall and Nicole W.